Recognition Letter to Bryan Xu and PIA - 13 Jul 2017
I am writing just to say thank you to your staff Bryan Xu who is my property manager for his high standard customer services provided on behalf of PIA. I have 2 properties under Bryan's management. Bryan has been looking after these 2 properties for a long time and he always provides high standard services which I appreciate a lot. Recently one of my properties in Castle Hill was damaged by a hail storm in Feb. After being advised of the situation, I took the matter to my insurance company (I manage insurance myself). However it turned out to be a painstaking ordeal since the insurance's assigned assessor provided a report which didn't reflect the actual facts. I took the matter seriously to fight against the company for my right. During this course, Bryan has assisted me in a lot of ways, including finding a builder for independent assessment, chasing up my reports etc.. Long story short, I ended up having my case endorsed by the insurance company and they agreed to settle my claims. I'd like to say thank you to PIA and Bryan in particular. Without your help, I would still be in a mess. I've been with PIA for 8 years now and PIA has always given me peace of mind in managing my properties. So thank you again! Yours truly, John YanView More...
Recognition Letter to Kevin Wong - 13 Jul 2017
Kevin Wong is the star of PIA. He is very professional, helpful and has good customer focus. He is willing to go above and beyond his responsibility. As this is my first time to buy an investment property through PIA, I have numerous questions on Rental guarantee and Management agency agreement documents. Kevin always puts a smile on his face and is so patient in answering them with clear explanation and telling addition information I should be aware. What a fantastic customer experience! Thank you, Kevin. Michael WanView More...
Happy PIA owner "...PIA settlement department did a terrific job" - 08 Nov 2016
I am always very sceptical about the so called “after sale” services boasted by real-estate agencies, especially for off-the-plan purchases. To me, they only have one goal and one goal in mind - get your to sign the contract as fast as they can. What happens after the contract is signed is often a different story. The agencies may not exist by settlement and even if they do, they usually don’t care too much if you have disputes or issues with the developers. To my surprise, Rayne and her team at PIA settlement department did a terrific job at assisting us in basically every aspect of property settlement. There was an instance not long ago that Rayne had to work with a developer to postpone our settlement simply because she deemed the unit was not ready and not in any way close to pass their QA. In another unfortunate instance, we have had an on-going issue with another developer for almost 9 months. ... In my opinion, the settlement team at PIA has demonstrated their capacity and professionalism over the past year. I’m happy and feel fortunate to have them standing behind me on very settlementView More...
Happy PIA Tenant "...we are pleased with the quality of service your agents Hiro and Ronnie provide in Mascot area" - 19 Oct 2016
To whom it may concern, We want you to know that we are pleased with the quality of service your agents Hiro and Ronnie provide in Mascot area. We have been renting from you in this area for about four years. We are very impressed on their problem solving and communication skills. They are both patient and helpful, and I have recommended them to others because of our satisfaction with their service. One of my friends has authorized Ronnie to manage his property in Zetland for about half a year. He has given me positive feedback about their services too, so I ‘d be very happy if they can manage my property in Rhodes when it settles. Kind regards, CynthiaView More...
Happy PIA Home Owner "... [Hermas was] incredibly helpful and efficient .. I would highly commend him on his work" - 17 Oct 2016
We have bought a property in Pemberton St Botany. There were a couple of issues we had before and after we moved in. Hermus (QA) came out and met with me. He fixed what he could and very attentively emailed the builder regarding other issues. He was incredibly helpful and efficient and has continued to follow up on my issues. I was very appreciative of this assistance as it is very stressful moving into a new place. He has been very polite and respectful and I would highly commend him on his work. Thank you Hermus Kind regards, JackieView More...
Happy PIA Owners "...Sean and Tommi have been great property managers ..." - 12 Oct 2016
We love our apartment! Sean and Tommi have been great property managers and have always provided us with excellent customer service.View More...
Happy PIA Client "..PIA because of the help they recently gave my son's fiancee and me..." - 12 Oct 2016
I wanted to write a positive review about PIA because of the help they, recently, gave my son's fiancee and me. It was a difficult situation for us and the management and staff responded in a very positive and professional...This company is worth supporting.View More...