Andy came to PIA from Urban Planning background, working with Government and developers, before moving into the real estate industry in 2015. After gaining valuable sales experience, Andy joined the Property Management team - a great fit for such an organised person who has a passion for his role.

With a Bachelor of Science and a Real Estate License, Andy has a track record of combining his academic training with his people skills to methodically find the best solutions for all parties, with a high attention to detail. As a true real estate professional he always takes into account the impact of any decision he makes from both the landlord and tenant viewpoint. He has achieved a reputation for delivering a remarkable result which meet all stakeholders and overall business requirements.

Native proficiency in Mandarin & Shanghainese, Full professional proficiency in English & Japanese languages

Jo joined PIA in 2015 as an assistant property manager. As one of our fast-achieving employees, Jo now manages a large Portfolio of clients.

Having come from an academic and customer service background in retail, Jo works to ensure that her clients are receiving unparalleled service and endeavours to find a positive solution, even in difficult circumstances.  Jo has experience working across both residential and commercial clients.

Jo's customer service philosophy is: Treat everyone equally without discrimination, and try my best to help them to solve the problems or find the solution for them.

• Qualifications: Master of International Business major in Retail; Bachelor of International Trade and Economics; Real Estate License
• Fluency in Mandarin and English languages

George is a go-better and has extensive knowledge and experience within the NSW residential real estate market. He brings many years' experience across leasing and property management and is always striving to achieve the best results for his clients. George prides himself on his communication and negotation skills.

• Qualifications: Masters 'Interpreting and Translation' (MQ); Masters 'International Relations' (MQ); Masters Accounting; Real Estate License
• Languages: fluent in Mandarin and English.

Ivy has been working in the Sydney real estate market since 2015. As a qualified and experienced Real Estate Agent, Ivy will oversee the strategic management of your property, as well as the day-to-day responsibilties including: tenant selection, conducting reference checks, property inspections, maintenance and arrears control and rent review. Ivy prides herself on her property management approach “ looking after your property as if it were my own”. Ivy's motto is 'Be professional, be prepared, be valuable, plan in advance'.

• Qualifications: Cert III in Health Service Assistance; Diploma of Management; Real Estate License
• Languages: fluent in English, Cantonance, and Mandarin

Having specialised in Business Law, Simon brings strong credentials to his role as Associate Partner in PIA's Property Management team.  Applying an analytical approach, Simon assists his landlord clients in maximising the rental return they receive on their investment.

Simon’s customer service approach successfully demonstrates his strong commitment to tenant relationship management. Simon approaches all customers with a quality and professional service.

• Qualifications: Masters -Commerce (Accounting and Business Law major); Bachelor of Economics (Investment major); Real Estate License 
• Simon is fluent in Mandarin and English

Phillip began his real estate career in his early 20's, building and expanding his own successful property portfolio. Having worked across the United Kingdom and Australian real estate markets, Phillip brings to his clients, and PIA, a wealth of experience as a Senior Property Portfolio Manager. Phillip is a pioneer in the property management industry, having built critical networking platforms, managed large client property portfolios, as well as his extensive experience working with strata management companies in the management of multi-unit properties.

Phillip is fluent in English, Mandarin and Cantonese

Tony joined PIA in 2018 as a junio property manager assisting a Senior Portfolio Manager. Recently promoted, Tony now manages his own client portfolio of tenants and landlords. Tony is the person who always offers assistance to those in need, delivering a respectful, professional and reliable service.

Tony's customer service philosophy 'I treat my customers how i would like to be treated'

• Qualifications: Certificate of Registration (Real Estate)
• Languages: Fluent in Mandarin and English

Jeffrey joined the PIA team in 2018. Commencing as an assistant property manager, he showed a strong desire to learn and achieve and was promoted to Portfolio Manager.  Jeffrey is friendly and patient with all of his clients, and with his passion for customer service he sets high standards. Jeffrey is energetic and always prepared to give his all, ensuring his customers are all well looked after.

Jeffrey's customer service philosophy is 'Always treat my customers the way I want myself to be treated, and put myself in my customer shoes in order to understand their situation'

• Qualifications:Certificate of Registration (Real Estate)
• Fluent in Mandarin and English

Ray started his career in real estate in 2017 as a property officer after spending several years as a client relationship manager. A suitably qualified individual, Ray has gained the relevant experience that you are looking for in a property portfolio manager, and is both organised and reliable. He takes a 'hands on' approach to delivering a high quality of management for your property and your tenants.

Ray easily establishes and maintains an open and positive relationship with landlords, tenants and occupants alike. His customer service philosophy 'I treat my clients as my friends, building relationships not only in work but also in life'.

• Qualifications: Masters of Electrical Engineering (UNSW); Real Estate License
• Languages: Fluent in Mandarin and English.

Michael has a well-documented history when it comes to property investment and asset management, having been both a keen property investor and a PIA Sales Consultant for more than 5 years. Having made the leap into Property Management, you can be assured that Michael brings to the table a solid understanding in asset management, landlord needs and a full service approach when it comes to end-to-end property investment. Michael is an enthusiastic team member committed to delivering the same strong level of customer support that he offered his investor clients. With a background in finance, be assured that your portfolio is in good hands. 

• Michael's customer service philosophy is to seek to understand the situation from all perspectives to solve the problem
• Qualifications: Master of Commerce (Finance - Sydney Uni), Bachelor of Science (UNSW), Cert IV Real Estate Agent
• Languages: Michael is fluent in English and Mandarin.

Leon joined the PIA Property Management team in 2018. With a background in customer service, and with qualifications in both Business and as a licensed Real Estate Agent, Leon brings both an analystical and empathetic approach to his clients, designed to achieve the best outcomes for his clients, both landlords and tenants.

• Qualifications: Cert IV Business, Cert IV Real Estate Agent
• Languages: fluent in English & Cantonese.

Having commenced his real estate career with PIA in 2015, Roy was swiftly promoted from Assistant Property Manager to Portfolio Manager. Coming from a traditional Chinese upbriging and trained accounting background, Roy is honest, hardworking and possesses a strong attention to detail. Roy successfully builds long term relationships with all his clients.

Roy's customer service philosophy is 'Do unto others as you would have them do to you'.

• Qualifications: Masters of Accounting (MQU); Bachelor of Business Management (Management Development Institute of Singapore) 
• Languages: Fluent in Shanghainese, Mandarin and English

With an extensive background in Commercial Real Estate (sales and leasing) in India, including client relationship management, business development and customer care. Biplav joined PIA in 2017 where he has rapidly grown his portfolio. Biplav is focussed on providing unparalleled service to clients and ensuring positive outcomes, under any circumstances. Reliable, patient and a solution-provider, Biplav ensures that his clients are well looked after.

Achievements:

• Captain of the team in JLL Premier League Cricket Tournament, India
• Instrumental in streamlining processes, enhancing productivity, and consistently maintaining the highest possible standard of client engagement and satisfaction
• Skilled in collaborating with a variety of stakeholders including clients, internal teams, and external vendors to deliver on strategic corporate goals

Qualifications: MBA (International Business and Marketing); B.Sc. (Physics); Certificate of Registraion (Real Estate)

Languages: Fluent in English and Hindi.

Brian joined the PIA property management team in 2018, since then, he manages a large property portfolio. He is passionate about the real estate industry. Having come from a customer service background, Brian prides himself on delivering the highest standards of customer service to both landlords and tenants.

• Qualifications: Certficate of real estate; Cert IV in Finance and Mortgage Broking; Diploma of Management
• Languages: Native Mandarin speaker, fluent in English and Cantonese.

Vincent has a sound knowledge of the Sydney residential property market, having begun his real estate career in sales, working as a Sales Consultant for PIA for almost 5 years.  Working closely with his property investor clients, Vincent gained strong insight into what it takes to build and maintain long-term customer relationships and deliver outstanding results. As a property manager, Vincent brings his unique insight to the table, seeking to match quality tenants with his landlord clients, and deliver a professional service to both.

• Customer Service Philosophy: 'As a investor myself, i look after your property like it is my own'
• Qualifications: Bachelor of Commerce (Macquarie Uni), Master of Commerce (UNSW), Cert IV Real Estate Agent
• Languages: Vincent is fluent in Mandarin and English.

New to the team, Isabel commenced her real estate career with PIA Proerpty Management in 2018. Demonstrating a kind and generous nature, coupled with exceptional communications skills (from a background in customer service), Isabel builds relationships quickly with her landlords and tenants. Isabel always goes the extra mile, delivering quality customer service. She is passionate and keen to build her portfolio and ensure that her clients are well looked after and achieve their goals.

• Qualifications: COR (Real Estate)
• Languages: Isabel is Fluent in English, Cantonese and Mandarin.

I am an organised person with a positive attitude and a passion for the real estate industry. Having worked in customer service for a number of years, my goal is to create a quality customer experience for my clients, both landlords and tenants. You’ll find that I am diligent in providing a professional service to my clients and consider myself an efficient problem solver.

• Qualifications:Bachelor of Engineering, Advanced Diploma Translating (Eng & Chin), COR (Real Estate)
• Languages: Fluent in English and Mandarin.

Having worked in customer service with a variety of organisations, in a career spanning ten years, I have gained an intrinsic understanding of the qualities that are key to delivering a quality customer experience.  As a dedicated customer service professional and property manager, my focus remains on the needs of my clients, ensuring that they are well looked after. As a result, I tend to build rapport quickly with both landlords and tenants, always striving to respond quickly and proactively.

• Qualifications:Diploma of Business - Business Administraion (TAFE), COR (Real Estate)
• Languages: Fluent in English, Cantonese and Mandarin.

With more than 10 years' experiences in customer service, sales, management roles in banking, tourism, entertainment, and retail industries, Sam brings a wealth of experience to his role as property manager at PIA. Sam’s enthusiasm and skills gains him trust with landlords and tenant. Sam always keeps his clients' expectations in mind when approching situations and resolving to a satisfactory level - with his goal to achieve a win-win situation to benefit of both the landlord and tenant.

Sam's customer service philosophy is “the best returns he can offer landlords and tenants is offering his best service every day.”

• Qualifications: Master of Marketing (UTS); Bachelor of Finance
• Languages: fluent in Mandarin, Cantonese and English

New to the team having joined PIA in 2019, Andy has a diverse cultural background which ensures that his appeal as a property manager is universal. Fluent in many langurages, Andy can assist in challenging situations, and with a background in Business, he can apply a methodical approach to your property's management. Andy's customer service philosophy is one that focuses on responsibility and frequent and timely communications (with both tenants and landlords).

• Qualifications: Bachelor of Engineering (Civil); Diploma of Business; Certificate of Registration (Real Estate)
• Languages:  Fluent in Mandarin, English, Indonesian and Malay