维修申请

如何申报您租赁物业的维修问题。

From time to time, maintenance issues can arise in any property. Reporting problems early helps ensure repairs are resolved quickly and prevents minor issues from becoming more serious.

Tenants can submit maintenance requests through the tenant portal or by contacting the Tenant Services Team.

This page explains how to report a maintenance issue and what to do if an urgent repair occurs.

申报维修问题

If something at your property needs repair, report it as soon as possible through:

The PIA Tenant Portal

Please include:

Property address
Description of the issue
Photos or videos (if possible)
When the issue started

紧急维修

Some issues are classified as urgent repairs under NSW tenancy legislation and require immediate attention.

If an urgent repair occurs, please contact the PIA Tenant Services Team immediately.

For a full list of urgent repairs and tenant responsibilities, please refer to the NSW Government guidance below:

NSW Fair Trading — Urgent Repairs

If there is an immediate risk to safety, contact Emergency Services — Call 000.

联系租客服务

Email: tenantservice@pia.com.au

Phone: 02 8252 8547

Office Hours: Monday 9am – Friday 5pm

If an urgent issue occurs outside office hours, follow the emergency instructions provided in your lease agreement.